- A customer may choose to return an item for any one of the 3 reasons mentioned below
- Damaged products
- Wrong item shipped
- Want of a different variant of the same product or different product.
- In all above cases, an email must be sent to info@tors.in within 7 days of receiving the order.
- In case “a” images of the damaged good must be sent via email. It us upto TORS - Touring and Off-Roading Store sole discretion whether or not to accept any claims of damage at the time of receipt.
- In case of “b” We require images of the wrong product via email and will ship the right product upon receipt of the wrong product from the customer.
- In case “c” it is the at the sole discretion of TORS - Touring and Off-Roading Store to decide whether or not the exchange is possible.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
*Our policy lasts 7 days. If 7 days have gone by since your purchase, we can’t offer you any support in the form of returns & exchange.
Refunds (if applicable)
Once your is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit note will be issued to you, which will be claim in future orders.
Sale/Discounted items (if applicable)
Only regular priced items may be refunded. Sale/Discounted items cannot be refunded and do not hold any warranty support.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tors.in and send your item to: Shop No 1, B-Wing, Cosmos Arcade, The Orchid International School, Brahmand Patlipada Link Road, Brahmand, Thane West – 400607.
Shipping
To return your product, you should mail your product to: Shop No 1, B-Wing, Cosmos Arcade, The Orchid International School, Brahmand Patlipada Link Road, Brahmand, Thane West – 400607.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Warranty & Claims
- Warranty against manufacturing defects only and warranty period differ brand to Brand from 6 months to 18 months from the date of purchase. Acceptance of claims is at the sole discretion of Manufacturer/Importer.
- Warranty against manufacturing defects for all other brands sold on by us is as per terms of the respective importers/manufacturers. Kindly visit the official page of the importer or manufacturers for more information. In case of such claims, we will only act as a facilitator. The final decision for whether or not to accept the claim is at the sole discretion of the importer/manufacturer.
- Any items sold in a sale or at a discount are not covered under warranty.
- To return your product, you should mail your product to: Shop No 1, B-Wing, Cosmos Arcade, The Orchid International School, Brahmand Patlipada Link Road, Brahmand, Thane West – 400607.
